Refund Policy

1. In certain extraordinary cases, refunds may be handled by the head of the Customer Support Centre.

2. IF THE PRODUCTS ARE DESTROYED OR DAMAGED
2.1 Due to the perishable nature of many of our products, we advise that you make complaints, if any, within 1 working day of the delivery.
2.2 We guarantee that cut flowers will remain fresh for up to 3 days, provided they are treated appropriately. If the flowers delivered to you are damaged or not fresh, send us a photo within 24 hours of delivery.
2.3 If you wish to return a product other than mentioned in point 2.2 due to damage, apply our return policy specified in point 4. You can return such products within 14 days of purchase. After we have consulted you on the matter, we will refund you for the damaged product.
2.4 All products returned to us as damaged or defective will be inspected by an expert. If no faults or defects are found in the returned product, we may charge the person returning it with the costs incurred by us in connection with the inspection.

3. IF THE PRODUCT IS WRONG
3.1 If you receive from us a product you did not order, apply our return policy specified in point 4. After consulting with you, we will offer you a refund or a different form of compensation which suits you.

4. RETURNS AND COMPLAINTS
4.1 If you wish to return products specified in points 2 or 3, in order to lodge a complaint, contact our Customer Support Centre via telephone, email or by post at the address: Euroflorist Sp. z o.o. ul. Sowińskiego 18a, 60-283 Poznań. Regardless of the form of communication you choose, you need to give us the number of the order which is the subject of your complaint. All returns and complaints are handled individually, in consultation with the Customer.
4.2 If you are returning a product to us, please choose a safe mode of delivery such as courier service, with a return receipt. If you have any questions, do not hesitate to contact us.
4.3 If no order number is given with the return, processing it may be prolonged.

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